With a multitude of signage companies in Melbourne, you may wonder why you should choose us and entrust your hard-earned money to Vinage Customs.
Let us break it down for you.
Simple, Transparent Process
At Vinage Customs, we believe in offering a straightforward and transparent process that ensures your peace of mind and keeps you well-informed every step of the way. From your initial enquiry to after-sales care, we prioritise your experience and maintain constant communication. Our project management process encompasses four key stages:
1. Discovery: Our dedicated sales staff invest the necessary time, either in person or over the phone, to fully understand your goals and requirements. We provide a detailed quote, complete with a breakdown of inclusions and timelines, for your approval.
2. Design & Production: Our in-house design and production teams conceptualise all the necessary elements and present proofs for your approval. Once you give the green light, we proceed with production.
3. Installation: If installation is part of the project, our professional installers will deliver and install the products on-site with minimal disruption to your business. We ensure that the job site is left as clean as we found it.
4. Post-Sales: After completing the job, we don’t just walk away. We follow up with our customers to ensure their satisfaction with the work provided.
At Vinage Customers, our services go beyond simply creating signs. What sets us apart is our comprehensive approach to fulfill all your branding and marketing needs. Whether you’re an existing client or a new one, we take the time to understand your business and your future aspirations. By gaining a deep understanding of your goals, we can provide tailored solutions to help you achieve them. Our aim is to offer a personalised and customised offering that aligns perfectly with your business goals and objectives.
Big or small, we’ll work to your budget
We’re committed to assisting you in reaching your signage objectives without compromising your budget. We take great pride in our honest approach with customers and collaborate closely with all our customers to develop tailored signage solutions that meet your specific requirements. As a family-owned and operated business, we recognise the significance of staying within budget for your project. Rest assured, our team will go above and beyond to deliver the optimal results while working withing your financial constraints.
In-house production and design
What distinguishes us from our competitors is our commitment to investing in our people and cutting-edge technology. This allows us to handle every aspect of your signage project in-house, from start to finish. As a result, you can always expect timely completion of your job while staying within budget. Even if you have a tight deadline, we have the capability to assist you in delivering the project on time.
Tailored packages keeping you in budget and on time
Vinage Customs stands out by providing an extensive range of services to our clients and handling the majority of these services internally. This unique approach allows us to offer cost savings that are unmatched by our competitors. Not only does this save our customers money, but it also saved them something even more valuable: time. Instead of dealing with multiple providers, you can streamline your experience by working with a single point of contact at Vinage. This eliminates the hassle and complexity, allowing you to save time and focus on other important matters within your business.
Complete project management
At Vinage Customs, our team of over 25 staff members personally handle all our projects in-house and on-site. We believe in providing dedicated service to our clients, which is why each project is assigned to a dedicated project manager. This project manager serves as your primary point of contact throughout the entire duration of the job and even beyond. We place great emphasis on after-sales care, ensuring that when you choose Vinage Customs from your next project, you can trust that your dedicated project manager will be available to guarantee the quality and timely completion of the job. They will also be there after the project is finished to address any enquiries you may have.
No job is too big or too small
We value every opportunity, regardless of the size or budget. Rather than dismissing a $10 job, we encourage our clients to begin with smaller projects and grow alongside us. We extend an invitation to all business owners who have marketing or branding needs to give us a chance. No matter how small the job may be, we are eager to demonstrate our capabilities and prove ourselves to you.
We truly prioritise customer satisfaction as our topmost objective. This commitment is consistently reflected in the positive feedback we receive from our valued customers. Don’t just take our word for it, take a look at some of the Google Reviews we have received below.